Privacy Policy

Safeguard Monitoring Ltd is committed to ensuring that your privacy is protected when you visit our website.

This privacy policy explains what information is collected about you, how we use this information, how you can instruct us if you prefer to limit the use of the information, and the procedures that we have in place to safeguard your privacy.

Whenever you give us personal data, you are consenting to its collection and use in accordance with our privacy policy. We will not share your personal information for any other purposes without your consent unless required by law.

THE BASICS

When we say ‘we’, ‘us’ or ‘our’, we are referring to Safeguard Monitoring Ltd. The purpose of this policy is to explain what information we collect, how we collect it and why we collect the information when you visit our website.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in UK privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

We do not collect personal information from visitors of our site or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

YOUR INFORMATION

Information you voluntarily provide – When you complete a form on our website, consult with our staff or send us an email you are voluntarily providing us information. This information may include your name, company name, company address, email address, telephone number(s) and your position in your company.

We respect your privacy and will never disclose your personal information to a third party unless:

  1. a) it is necessary in relation to work we are doing for you and your company b) our company is acquired by another company and would therefore require it to continue working for you c) we are requested to do so by lawful authority in relation to the GDPR (General Data Protection Regulation).

This data may be stored in the following locations:

  • Xero and other accounting software
  • Our company CRM and other communication tools
  • Company telephones and systems
  • Relevant Third parties with a current or previous active involvement with the customer

EMAIL COMMUNICATIONS

Safeguard Monitoring Ltd adheres to the following policy in relation to the deployment of email communications:

  • All emails sent to you by Safeguard Monitoring Ltd will clearly identify Safeguard Monitoring Ltd as the sender.
  • The subject line of any email sent by Safeguard Monitoring Ltd will always accurately describe the subject matter of the email.
  • All emails sent to you by Safeguard Monitoring Ltd will include an option to unsubscribe from future email messages.
  • You may unsubscribe from ALL Safeguard Monitoring Ltd mailing lists, with the exception of any emails regarding product/service updates or renewals.
  • All promotional emails sent to you by Safeguard Monitoring Ltd will include information that the email is an advertisement within either the body or the footer.
  • All emails sent to you by Safeguard Monitoring Ltd, other than replies, will include our physical postal address.
  • Safeguard Monitoring Ltd sends emails to customers and prospects in both plain text and HTML email formats. Emails are sent using sender email address @safeguardmonitoring.co.uk

If you receive an email which claims to come from Safeguard Monitoring Ltd which does not use this domain, or if you are suspicious that an email may not be an approved Safeguard Monitoring Ltd email communication, then please send a copy of the email to info@safeguardmonitoring.co.uk so we can investigate.

WEB BEACONS

Safeguard Monitoring Ltd uses web beacons to track whether recipients of its marketing communications have opened the HTML email. When the email is opened, a part of the code that makes up the HTML page calls a web server to load the web beacon which then generates a record showing that the email has been viewed.

HOW TO CONTACT SAFEGUARD MONITORING LTD

This is the website of Safeguard Monitoring Ltd, a company registered in England and Wales under company number 16065639 whose registered office is at Unit 5 Queen Isabelle House, Kingsclere Park, Newbury, RG20 4SW.

If you would like to request any information about your personal data or believe that we are holding incorrect personal data on you, please contact info@safeguardmonitoring.co.uk. It is possible to obtain a copy of the information that we hold on you. A nominal charge of £10 is made to cover administrative costs involved.

NOTIFICATION OF CHANGES

This privacy policy was last updated on 07/06/2020. We reserve the right to amend or vary this policy at any time and the revised policy will apply from the date posted on the Site. You accept that by doing this, Safeguard Monitoring Ltd has provided you with sufficient notice of the amendment or variation.